Main Objectives of Consumer Protection Act, 1986


The consumer protection Act, 1986  applies to all goods and services. The central government however by notification published in the Official Gazette exempts any goods (or) Services.

The objectives of the Consumer Protection Act, 1986  are as follows:-

1. Better Protection of Consumers:

The act seeks to provide for the better protection of the interest of consumers and for that purpose, makes a provision for the establishment of consumer councils and other authorities for settlement of consumer disputes and for matters connected therewith.

2. Protection of rights of consumers:

The Act seeks to promote and protect the rights of consumers such as:-

a) The consumer has the right to be protected against the marketing of goods and services which are hazardous to life and property.

b) They have the right to be informed about the quality, quantity, potency, purity, standard, and price of goods (or) services so as to protect the consumers against unfair trade practices.

c) The consumers also have the right to seek redressal against the unfair trade practices (or) restrictive trade practices of exploitation of the consumers. And

d) The consumer has the right to education.

3. Consumer protection Councils:

The objectives of the Consumer Protection Act, 1986, are sought to be promoted and protected by the Consumer Protection Councils established at the central and state levels.

4. Quasi-Judicial machinery for the speedy redressal of consumer disputes:

The Act also seeks to provide speedy and simple redressal to consumer disputes. For this purpose, there has been set up quasi-judicial machinery at the district, state, and central levels. These quasi-judicial bodies are supposed to give reliefs of a specific nature, and also provide compensation to consumers whenever appropriate

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