Establishment of Consumer Disputes Redressal Agencies

Consumer Disputes Redressal Agencies have been established according to section 9-27 under chapter III, of the consumer protection Act, 1986. According to section 9, they have been established for the purpose of providing justice to the consumers. It can be established as agencies, they are following:-

1. Consumer Disputes Redressal Forum:

A consumer disputes redressal forum is also called as ‘District Forum’ established by the state government in each district of the state by notification. The State Government may, if it deems fit, establish more than one District Forum in a district. It has jurisdiction to entertain complaints where the value of the goods (or) services and the compensations claimed does not exceed Rs. 5 lakh.

2. Consumer Disputes Redressal Commission:

Consumer Disputes Redressal Commission is also known as the ‘State commission’ established by the state government in the state by notification. It has jurisdiction to entertain complaints where the value of the goods (or) services and compensation claimed exceeds 5 lakhs but does not exceed Rs. 20 lakhs.

3. National Consumer Dispute Redressal Commission:

National Consumer Dispute Redressal Commission is also called the ‘National Commission’ established by the central government by notification. It has jurisdiction to entertain complaints where the value of the goods (or) services and compensation claimed exceeds 20 lakhs.